General FAQ
nubo General FAQ — Deposits, Withdrawals and Casino
From depositing and withdrawing money to verification, live casino, and bonuses — answers to all your questions are here.
The questions nubo users ask most every day are organised into four sections — withdrawals, verification and documents, casino and table games, and how to deposit money. Use the index below to go directly to the section you need, or browse all questions one by one. If you cannot find what you are looking for, our nubo Casino page has more information, or you can contact us directly via live chat.
Table of Contents
Withdrawals
After a withdrawal request is approved at nubo, the money generally arrives in your bKash, Nagad, Rocket, or Upay wallet within 15 minutes to 2 hours. For bank transfers, the bank's own processing time may be added. There may be a slight delay during peak hours, but it is usually completed within the set timeframe.
Yes, withdrawals at nubo are available 7 days a week, 24 hours a day. If you submit a request on a Friday or Saturday night, the same 15-minute to 2-hour processing time applies. Payment gateways remain active on public holidays as well, so you can withdraw at any time.
The minimum withdrawal amount at nubo is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, or Upay. The same rule applies to bank transfers. If your balance is less than ৳500, the withdrawal request will not go through, so make sure you have enough balance before applying.
At nubo, withdrawals can only be made to a wallet or bank account registered in your own name — meaning the payment method must match the name used to open the nubo account. Withdrawals to third-party wallets are not approved, as this is part of the security policy.
To withdraw winnings from a bonus, the wagering requirement must be met. For example, if you receive a ৳1,000 welcome bonus, you need to place bets totalling ৳1,000 × 25 = ৳25,000. If you withdraw before the requirement is fulfilled, the bonus balance may be cancelled. Read the terms and conditions for full details.
A pending status usually appears when the request is going through the verification process. If account verification is not complete, or if you are withdrawing a large amount for the first time, nubo may carry out additional security checks. If it remains pending for more than 2 hours, contact live chat directly — the team provides support in Bengali 24/7.
Verification and Documents
Yes, this is mandatory. The full name provided when registering at nubo must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal process may be held up and additional verification may be required. Providing the correct information from the start is the easiest solution.
nubo typically requests verification when you withdraw a large amount for the first time, when unusual activity is detected on the account, or as part of a security review. A verified account may also be required for birthday rewards or VIP benefits. Completing verification early on an active account saves hassle later.
You will generally need to submit a clear photo of your National ID (NID) or passport, and in some cases proof of your current address (utility bill or bank statement). The nubo support team will clearly let you know which documents are needed. You can take photos of the documents and send them directly through live chat.
If verification is rejected, nubo support usually explains the reason — such as a blurry photo, cropped edges, or a name mismatch. In that case, take a clear, full photo and resubmit. If the issue persists, contact support directly by email or live chat — assistance is available in Bengali.
nubo uses SSL encryption to keep all information secure. Your NID or passport details are used solely for verification purposes and are not shared with third parties. Read the privacy policy for more details.
Casino and Table Games
Yes, nubo's live casino runs smoothly on mobile browsers on both Android and iOS devices. With a good internet connection (4G or Wi-Fi), you can easily enjoy HD-quality live dealer video. Live table games are also accessible through the nubo app.
In Baccarat, you bet on which hand — Player or Banker — will score closest to 9. Card values: A=1, 2–9 face value, 10–K=0. If the total of two cards is two digits, only the right digit counts as the score. The hand closest to 9 wins. A Tie bet is also available, but it is wiser to bet based on the flow of the game.
Teen Patti and Andar Bahar are available at nubo in live dealer format. In Teen Patti, you build the best hand with three cards. In Andar Bahar, one card is shown, then cards are placed alternately on two piles — you bet on whether a card of the same value will land on Andar (left) or Bahar (right). Both JILI and Ezugi offer these games.
nubo's live casino tables have separate limits for players with different budgets, from small to high stakes. The minimum and maximum bet for each table is shown next to it in the lobby. Just check before you sit down at a table.
Yes, live dealer games feature real people working as dealers — streamed live in high definition from a professional studio. Providers such as Evolution, Pragmatic Play Live, and Ezugi offer this service. You can also chat with the dealer.
How to Deposit Money
nubo does not charge a separate deposit fee. However, your mobile banking provider (such as bKash or Nagad) may apply their own send money charges according to their policy — that is a matter of your wallet provider. There is no additional deduction on deposits from nubo's side.
For any purpose at nubo — slot games, live casino, or sports betting — the minimum deposit is ৳300. This is the same for all methods: bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount, get a feel for things, and then increase.
Log in to your nubo account, go to the deposit section, and select Nagad. Send money from the Nagad app to the nubo payment number shown. Note down the transaction ID or reference number. Your balance is usually credited within a few minutes. Minimum deposit is ৳300.
Log in at nubo Login and go to the deposit page, then choose bKash. Send money from your bKash app to the nubo bKash number shown. Enter your nubo account username in the reference field when making the payment. Save the transaction number — it will be useful if any issue arises. Minimum ৳300.
After making a deposit, the balance is usually added within a few minutes. If it has not appeared after 15 minutes, contact nubo live chat with the transaction ID from bKash or Nagad. If the money was sent to the wrong number, there may be an issue, so double-check the number shown by nubo before sending.
What to Do If You Cannot Find an Answer
If your question is not in the FAQ above, the nubo support team is ready to help directly. Support is available in Bengali and English 7 days a week, 24 hours a day. Use the same channel for questions about responsible gaming.
Live Chat Support
Log in to the nubo website or app and tap the chat icon — a support representative will respond in Bengali. Support is available even at 3 AM, 7 days a week, 24 hours a day.
Email Support
For complex issues or when you need to attach documents, contact us by email. The nubo support email address: