For ages 21+

Responsible Gaming Guidelines at nubo

When gaming becomes a source of stress rather than enjoyment, seeking help is not a weakness — it is the right decision. nubo believes that entertainment should always remain within your own control.

21+

Account Protection Tools

24/7 Support in Bengali

Self-Assessment and Self-Exclusion Options

Why Responsible Gaming Matters

Online betting and casino games are a form of entertainment for many people. But like any recreational activity, it is important to keep limits in place. nubo wants every player to play within healthy habits — to know when to stop and to feel comfortable seeking help when needed.

Our Terms and Conditions clearly state that nubo is intended for individuals aged 21 and above only. Minors cannot open an account, and we follow an identity verification process to ensure this.

If you feel you need to learn more about gaming habits, you will find answers to many common questions in our FAQ section. You may also want to read our Privacy Policy to understand how your information is kept safe.

Remember: Gaming should always be for enjoyment — not as a source of income. Before each session, decide for yourself how much time and money you will spend. If you go past that limit, take a break.

Tools to Keep Yourself in Control

nubo provides several practical tools that help you set your own limits on how much you play and for how long. These can be requested directly from your account or set through live chat.

Deposit Limits

Set in advance how much you will deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; to increase it you must apply after a set waiting period.

Session Time Limits

Set the maximum time you will play each day. Once that time is up, your session ends automatically and a warning message is displayed.

Temporary Break

If you want to take a break for a few days, your account can be temporarily closed for anywhere from 24 hours to 30 days. You will not be able to log in during this time.

Self-Exclusion

If you are experiencing long-term issues, request self-exclusion. You can close your account for 6 months, 1 year, or permanently. Once the request is processed, a new account cannot be opened using your details either.

Gaming History Review

Log in to your account at any time to view your deposit, withdrawal, and betting history. Analyse your own spending patterns yourself.

Contact the Support Team

To learn more about any tool or to set one up, contact nubo via 24/7 live chat or email. Our team will assist you in Bengali.

Warning Signs

If you or someone close to you shows several of the signs below, consider seeking help.

Repeatedly betting to try to win back lost money, and feeling the urge to place larger bets each time.
Cutting back on time with family, friends, or work to gamble, and lying to make time for it.
Feeling restless, irritable, or anxious when unable to play.
Borrowing money or dipping into savings for betting, and getting into financial difficulty.
Hiding the amount you gamble from people close to you and trying to keep your account balance secret.
Repeatedly trying to stop but failing, or being unable to keep your gambling within the limits you set for yourself.

Assess Yourself

Ask yourself these questions. If the answer to most of them is "yes", consider seeking help.

In the past month, was there a day when you spent more time or money than you had planned?

Have you felt regret or shame after playing?

Have family members or friends expressed concern about your gaming habits?

Has work, study, or sleep been affected because of betting?

Have you turned to gaming to relieve stress or improve your mood?

Where to Get Help

If you are having difficulties, do not try to deal with them alone — seek help. nubo provides direct support and also recommends speaking to family and professional counsellors.

nubo Live Chat

Talk directly to our support team in Bengali at any time of the day or night. They will help you with self-exclusion or setting limits.

Email Support

If you prefer to communicate in writing, reach out by email with your details. Our support team will reply in Bengali as soon as possible.

Family and Friends

Talk openly with a trusted family member or close friend. Support from someone close to you can sometimes be more effective than professional treatment.

Professional Advice

Consult a mental health specialist or counsellor. Addiction is a treatable condition, and many people have returned to a healthy life with professional support.

nubo's Commitment

nubo is not just a gaming platform — it works to build a responsible environment. The protection of every player is the highest priority here.

Age Verification: Identity is verified at the time of account creation and before withdrawals, to prevent minors from using the platform. Accounts belonging to those under 21 are closed.

Data Protection: Your personal and financial information is kept secure through SSL encryption. Your data is never sold to any third party.

Fair Play Guarantee: Every game on nubo is built by verified software providers and uses Random Number Generator (RNG) technology. No one can manipulate the results.

Transparent Communication: All information about bonus terms, the withdrawal process, and account policies is communicated clearly. There are no hidden conditions.

Immediate Self-Exclusion: When a self-exclusion request is made, it is processed promptly, and no promotional communications are sent during the exclusion period.

For Parents

If there are minor members in your household and you want to prevent them from accessing this site, take the following steps:

Use parental control software on your device that can block specific websites.
Always keep your nubo account password private — never share it.
Log in manually each time rather than saving your password in the browser.
Always log out after playing — especially on shared devices.

How to Self-Exclude

The self-exclusion process is simple and completely confidential. Follow the steps below:

Step 1: Log in to nubo and go to your account settings. Look for the "Responsible Gaming" option.

Step 2: Choose your self-exclusion period — 6 months, 1 year, or permanent. Decide based on your own needs.

Step 3: Complete the confirmation process. Your request will be confirmed via OTP or email verification.

Step 4: If you have any trouble, contact live chat. The support team will help you complete the self-exclusion directly.

Once self-exclusion is in effect, you will not be able to log in during the exclusion period and you will not receive any bonus or promotional emails. The exclusion cannot be lifted before the set period ends — this is intentionally designed that way, so that decisions cannot be changed on impulse.

Frequently Asked Questions on Responsible Gaming

No, your existing account balance will not be lost after self-exclusion. Your account cannot be accessed during the exclusion period, but your balance will remain intact once the period ends or the exclusion is lifted. If you want to withdraw, contact the support team.

Yes, requests to lower a deposit limit take effect immediately. However, increasing a limit has a set waiting period — this is intentional, to prevent impulsive decisions. Contact live chat to set or change your limit.

Yes, self-exclusion is completely confidential. Only you and the nubo support team will know. No third party is informed. However, letting a trusted family member know can help them support you.

Contact the nubo support team immediately via live chat or email. Steps will be taken to secure your account right away. Change your password and delete any saved passwords from your browser.

Yes, the World Health Organization (WHO) has recognised gaming disorder as an established mental health condition. It is not a sign of weak willpower — it is a complexity related to the brain's reward system. Many people recover with the help of a professional mental health specialist.

A temporary break is short-term — from 24 hours up to 30 days. Once it ends, your account becomes active again automatically. Self-exclusion is long-term — 6 months, 1 year, or permanent. It cannot be lifted on its own before the period ends and must be reactivated through a verification process with the support team. For serious issues, self-exclusion is the right choice.