nubo Terms and Conditions
This document provides full details on all conditions of using nubo, membership policies, betting rules, bonuses, and payments. Reading it in full before opening an account is required.
General Terms
These Terms and Conditions ("Terms") form a legal agreement between nubo and the user of the platform ("Member"). By registering an account or using any service through the nubo website or mobile application, the Member is considered to have accepted these Terms.
These Terms are governed by the applicable laws of Bangladesh. Any dispute or disagreement that arises will be resolved within the legal framework of Bangladesh. Members should read this document regularly, as nubo reserves the right to change these Terms at any time.
nubo is an online betting and casino platform that offers sports betting, live casino, slots, and various other gaming options for adult users in Bangladesh. All members must follow these Terms when using the platform.
Eligibility and Registration
2.1 Age Requirement
The minimum age to open an account on nubo is 21. All information provided at registration must be accurate and truthful. nubo reserves the right to verify identity at any time and may close an account if false information is found.
2.2 One Account Only
Each individual is permitted only one account. If multiple accounts belonging to the same person are detected, all accounts will be closed immediately and any bonuses earned at that time will be cancelled. Multiple accounts opened from the same household address or the same device may also fall under this rule.
2.3 Registration Information
At registration, the Member must provide their correct name, mobile number, email, and date of birth. For identity verification, nubo may request a copy of the national ID card or passport. For full details on how information is stored and used, please read our Privacy Policy.
Account Management
3.1 Login Security
The Member is solely responsible for the security of their account. Sharing a password with any third party is prohibited. If there is concern about unauthorised access, nubo support must be notified immediately. nubo may temporarily suspend an account if suspicious activity is detected.
3.2 Account Verification (KYC)
nubo follows a Know Your Customer (KYC) policy. Before making a first withdrawal or before transactions above a certain amount, the Member may be required to complete an identity verification process. Withdrawals may be held until KYC verification is complete.
3.3 Account Currency
All transactions are conducted in Bangladeshi Taka (৳). No other currency is supported.
Deposits and Withdrawals
4.1 Deposit Methods and Limits
nubo currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount is ৳300.
4.2 Withdrawal Methods and Limits
Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawals generally take between 15 minutes and 2 hours to complete.
4.3 Withdrawal Conditions
The account's KYC verification must be complete before a withdrawal request can be processed. Any portion of a balance subject to bonus wagering requirements that have not yet been met cannot be withdrawn. It is advisable for the withdrawal method to match the deposit method used.
Bonuses and Promotions
5.1 Welcome Bonus
The nubo welcome bonus is a 100% bonus on the first deposit, up to ৳10,000. To withdraw after receiving the bonus, the bonus amount must be wagered 25 times. Example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000, and the wagering requirement ৳1,000 × 25 = ৳25,000.
5.2 Other Promotions
nubo offers various promotions from time to time, including the nubo Weekly Deposit Gift (50% bonus, up to ৳5,000), nubo Friday Special (75% bonus, up to ৳8,000), and nubo Cricket Festival Bonus (30% bonus, up to ৳3,000). Each promotion has its own wagering conditions.
5.3 Bonus Usage Rules
- Multiple bonuses cannot be claimed at the same time.
- Withdrawal is not possible without meeting the specific wagering conditions attached to a bonus.
- Bonuses can only be claimed by eligible members.
- nubo may withdraw or modify any bonus offer at its discretion.
- If bonus abuse is found, the account may be closed.
Betting Rules
6.1 Bet Acceptance
For a bet to be valid, it must be successfully accepted by the system. A bet may not be accepted in the event of a server issue or connection drop. It is advisable to keep a screenshot or reference number confirming the bet.
6.2 Odds Changes
nubo reserves the right to change odds or close a market at any time. The odds at the moment a bet is accepted are the ones that apply. For pre-match bets, odds may change up until the match starts.
6.3 Event Cancellation or Postponement
If an event is cancelled or not completed within the scheduled time, nubo will settle that bet according to accepted rules. The stake for a cancelled event is generally refunded.
6.4 Multi Bets and Accumulators
All selections in a multi bet must be correct to win. If even one selection is wrong, the entire bet is lost. A cancelled event is removed from the multi bet and the remaining selections are used to settle it.
Casino Game Rules
7.1 Game Operation
The nubo casino section features slots, live casino, and table games from various game providers. Each game has its own rules and RTP (Return to Player). If a technical error occurs during a game, that round may be cancelled.
7.2 Technical Errors
If a software error produces an abnormal result, nubo reserves the right to cancel that round. In such cases, the Member's stake will be refunded. The final decision will be based on server logs.
7.3 Responsible Gaming
nubo advises members to play responsibly. If you feel you are spending too much time or money on betting or casino games, please read our Responsible Gaming Guide. Members may contact support to set temporary limits on their account.
Prohibited Activities
Any of the following activities are strictly prohibited and may result in account closure and balance forfeiture:
- Creating an account under a false identity or registering in the name of a third party.
- Operating multiple accounts.
- Manipulating the system to unfairly take advantage of bonuses or promotions.
- Exploiting technical vulnerabilities or interfering with the software.
- Unauthorised access to another member's account.
- Depositing funds from suspicious or undisclosed sources.
- Being involved in betting syndicates or match fixing.
- Using automated software or bots to play.
Limitation of Liability
Services provided through the nubo platform are offered on an "as is" basis. nubo is not directly liable for any loss caused by technical issues, server downtime, or third-party service failures.
If a bet is lost or a game is left incomplete due to an internet connection issue, the matter will be reviewed using server logs to reach a decision. nubo is not obliged to compensate for losses caused by problems with the Member's own device or connection.
If there is a fault in the software of a third-party game provider, the direct responsibility lies with that provider. However, nubo will attempt to mediate on the Member's behalf.
Account Closure
10.1 At the Member's Request
A Member may request to close their account at any time by contacting support. Eligible balances may be withdrawn before the account is closed.
10.2 At nubo's Initiative
nubo may temporarily or permanently close a Member's account at any time due to a breach of these Terms, fraudulent activity, or security reasons. In such cases, any eligible balance (excluding bonuses) will be returned.
10.3 Inactive Accounts
If an account has had no activity for an extended period, nubo may mark it as inactive. The Member will be notified by email or SMS and the balance will be kept secure.
Privacy and Data Protection
nubo is committed to protecting members' personal information. The platform uses SSL encryption and does not share information with any third party without permission. For full details on how information is collected, used, and stored, please see our Privacy Policy.
nubo may provide information as part of a legal obligation, such as in response to a valid request from an investigative authority. In such cases, it may not be possible to notify the Member in advance.
Changes and Updates
nubo reserves the right to change these Terms at any time. For significant changes, Members will be notified by email or through a platform notification. Continued use of the platform after any change will be taken as acceptance of the updated Terms.
The latest version of the Terms will always be available on this page. It is recommended to check this page regularly. If you have any questions, please contact the support team.
To learn more about these Terms or to find answers to common questions, please read our FAQ section. For general information about nubo, visit our About Us page.