nubo's Privacy Policy

nubo (nubobet.cam) is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out what types of information nubo collects about you when you use its website, mobile application and other digital services, how that information is processed, and in what circumstances it may be shared with third parties.

This Policy applies to all services, products and digital channels of nubobet.cam. By using our platform to register an account, make a deposit, withdraw funds or carry out any other activity, you agree to the terms of this Policy. Our general Terms and Conditions and this Privacy Policy complement each other — you are encouraged to read both together.

Our services are for persons aged 21 or older only. Minors are strictly prohibited from registering an account or using our services, and nubo maintains a firm position on this matter.

nubo collects two types of information from users — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When registering and managing your account, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Payment information — bKash, Nagad, Rocket or Upay mobile banking number, or bank account details
• Support messages and communication records

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time, session duration and activity logs
• Betting history, deposit and withdrawal transaction records
• Data collected through cookies and similar tracking technologies
• Referral source and navigation patterns

nubo collects user information through the following methods:

• Registration and Verification Forms: Information entered when opening an account is collected through forms.
• Payment Processing: Transaction details are collected through the payment gateway during deposit and withdrawal activities.
• Live Chat and Email Support: When a user contacts us for assistance, records of the conversation are kept.
• Cookies and Web Beacons: Cookies are used to improve site functionality and the user experience.
• Third-Party Analytics: Trusted analytics tools are used to review site statistics and performance.

nubo uses collected information only for specific and lawful purposes. Each purpose is described in detail below:

4.1 Account Management

Personal information is essential for creating, verifying and managing your account. The identity verification process confirms that every account holder is a real adult individual.

4.2 Payment Processing

Financial information is needed to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer. This information is used solely to process transactions and is stored securely.

4.3 Customer Support

Contact information and previous conversation records are used to resolve your issues through 24/7 live chat and email support.

4.4 Fraud Prevention and Security

Transaction patterns and login activity are monitored to protect accounts, prevent money laundering and detect fraud. This helps keep your funds and account secure.

4.5 Service Improvement

Collected data is used to analyse the user experience and improve platform functionality, new games and features.

4.6 Promotional Communications

With your consent, information about bonus offers, new game launches or special events may be sent via SMS or email. The option to stop receiving such communications is available in your account settings at any time.

nubo does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Partners: bKash, Nagad, Rocket, Upay and banks receive only the financial information needed to complete transactions. No additional information is sent to them.
• Identity Verification Services: Specialist verification providers may be engaged to complete the Know Your Customer (KYC) process.
• Technology and Cloud Infrastructure: Secure cloud services meeting international standards are used for data storage and processing.
• Game Software Providers: Games available on nubo run on software from reputable developers such as Pragmatic Play, PG Soft, JILI and Evolution. Necessary technical data may pass to these developers' servers during a game session.
• Legal Obligations: Specific information may be disclosed in response to a court order or a lawful request from a legal authority.

Outside the cases listed above, your explicit consent will be obtained before your information is shared with any third party for any other purpose.

nubobet.cam uses various types of cookies and similar technologies. These technologies help ensure smooth operation of the website and improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, validate security tokens and support core platform functionality. They cannot be disabled.
• Preference Cookies: These remember your language, game filters and display preferences so you do not have to reconfigure settings each time you log in.
• Analytics Cookies: These collect anonymous statistics to help us understand which parts of the site are used most. This information cannot be linked to any individual.
• Marketing Cookies: These are used to show advertisements and offers relevant to your interests. You can disable these cookies through your browser settings.

6.2 Cookie Controls

You can choose to accept, reject or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some core features of the platform from working.

nubo gives the highest priority to the security of your information. We apply the following technical and organisational measures:

• SSL Encryption: All data transferred between your browser and our servers is protected with industry-standard SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain form — it is converted using a strong cryptographic hashing method.
• Two-Factor Verification (OTP): An additional layer of protection is provided through OTP verification for logins and financial transactions.
• Access Controls: Your personal information can only be accessed by designated staff on a need-to-know basis.
• Regular Security Reviews: Security audits are conducted regularly to identify and address system vulnerabilities.

7.1 Data Retention Period

Information for active accounts is retained for as long as it is needed to operate the service. Even after an account is closed, financial records and transaction data are kept for a defined period to meet applicable legal requirements. They are then securely deleted or anonymised.

7.2 Response to Security Breaches

If a security breach occurs and there is a possibility that your information has been affected, nubo will notify you directly as quickly as possible and take corrective action.

Every account holder at nubo retains certain fundamental rights regarding their information:

• Right of Access: You can find out what information nubo holds about you and how it is being used.
• Right to Rectification: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to Erasure: Where legally permissible, you can request deletion of your personal information. However, some information may not be deletable before a set period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
• Withdrawal of Consent: Consent given for marketing communications and optional data collection can be withdrawn at any time.
• Right to Lodge a Complaint: If you have a complaint about how your information is being processed, you can raise it directly through our support channels.

To exercise any of the rights above, contact the nubo support team via live chat or email. We will process your request within a reasonable time.

All nubo services are strictly for persons aged 21 and over. We do not knowingly collect information from any minor. Age verification is mandatory during account registration, and age is also confirmed during the subsequent identity verification process.

If a minor has mistakenly created an account, their parent or legal guardian can inform the support team and the account will be closed immediately with all associated data deleted. For more information on responsible gaming, please read our Responsible Gaming page.

nubo reserves the right to amend or update this Privacy Policy as needed. If significant changes are made, a notification will be sent to your registered email address or a clear notice will be displayed on the platform.

The date of each revision will be noted in the "Last Updated" section at the top of the page. Continued use of the service after any changes means you accept the updated policy. We therefore recommend reviewing this page regularly.

If you have detailed questions about this Privacy Policy, answers to many common questions can be found on our frequently asked questions page (FAQ).

If you have any questions, concerns or requests regarding your information under this Privacy Policy, the nubo support team is ready to help:

• Live Chat: Available 24/7, with support in Bengali and English
• Email: [email protected]

We aim to respond to emails promptly, but for urgent matters you will get the fastest assistance through live chat. To learn more about nubo, visit our About Us page.